2GO Cargo and Parcel delivery here in the Philippines is very disappointing.
2GO’s CEBU customer service is very lousy as per my experience. And well not only me it seems, you can go to 2GO facebook fan page wall and read other facebook user’s complains about their service. 2GO it seems doesn’t treat their customers right, well, at least they did not treat me right or these other people:
Opps, 2GO Philippines sent someone else’s parcel to somebody else?
Is this true: 2GO delivery agents are making up stories????
A 2GO customer paid right for cargo that possibly 2GO lost forever?
Is this how 2GO Philippines trained their customer service?
I’ m asking, does 2Go Cebu Customer Service Hotline delivers ‘service’ by
making customers call back again and again and again?
Another lost cargo by 2GO Philippines????
I’m thinking now, is it because our cargo was so small and therefore not worth taking their time to deliver on time? A lot of things are hinged on that cargo being delivered on time. 2GO CEBU FAILED TO DELIVER ON THEIR COMMITMENT. And it makes me mad. They should treat their customers right, it’s the least they can do. They are after all in the service delivery sector. And we paid them right.
ang lupet nyo ang bilis kapag kukuha kayo ng bayad ng customer and yet napaka panget!!! ng service nyo…passport delivery ng March 22 until now wala pa!!!gaano ba kahirap ideliver yun??? dapat sa inyo i-ban na sa DFA calling the attention of DFA ang dami ng complaint about 2GO bakit pinababayaan nyo lang???
Hi Rodel, sana nga mabasa ito ng mga taga 2Go delivery Philippines, para hindi na maulit ang bad service nila. Nakaka perwisyo kasi sila lalo na kung mga importante yung pinadala nyo tulad ng yung sa passport mo na time sensitive..
hi! to all 2GO staffs,sana naman kapag trabaho ay trabaho wag nyo namang idelayed ang delivery ng important documents kasi sayang yung days na lumilipas.. isa pa pinagkatiwalaan kayo ng DFA tapos hindi nyo naman ginagawa ng maayos ang trabaho nyo.. baka naman tinatamad kayo o sadyang nagbubutas lang kayo ng bangko….!
Hi,
I just wanna say thank you 2go.You had a nice staff who named Paolo.He helped me to get my document earlier than what I expected time and day.
Thank you so much Paolo.Keep up a good work.Stay nice as you are.
I just had my bad experience with 2Go… sent a parcel via air and it took more than a week at hanggang ngayon di pa natanggap. I guess this would be my last time to deal with this company and will tell my parishioners about my experience. toooooo baaaaad! really bad service! I should have learned my lesson. malapit lang kasi ang 2Go sa amin than JRS and LBC.
HI,
I am experiencing the same problem right now. They lost my package and is not even making an effort to get in touch with me. Were you able to do something about your package? Please let me know. I provided my email. Thank you.
Hi Mac,
My package arrived although very late. About your lost package, I guess the best option now is to call and call the branch you transacted with and then make a formal letter of complaint and send this to 2Go main office along with a photocopy of your receipt. Do not wait for them to call you, their customer service sucks so do what you can on your end.
Hope you’ll receive good news about your package soon!
First time kong mgpadala s courier na ito.Ang release ng passport ko March 5,2014 kaya ako nag pa rush ng passport dahil kailangan ko na ASAP.Kailangan ko na ang passport ko s monday March 10.
please lang po if the same tracking number tapos sasabihin na hindi nyo alam isend…. ewan ko sa inyo. ayus asyusin nyo po ang service nyo kasi nagbabayad po kami ng tama.
if i knew na ganito kawalang kwenta ang 2go nde ko na sana sinubukan magpadala dito. first time ko magsend ng package, return to Lazada, una nde inupload un tracking number, now after 10 days hindi pa dn updated un status. walang kwenta khet tumawag ka sa 2go customer service. useless courier. sana magsara na kayo kesa makaloko pa kayo ng madaming tao. sana may mag demanda sa inyo.
Tracking number: W0204502B
Kahet ipull up nyo yan, makikita nyong nde na gumalaw un status nyan! Taga-cavite lang ako nde na dumating ng Muntinlupa un package! ibang klase.
Same experience here. Nagpadala ako ng package sa kanila last May 24, 2014 from Ortigas to Davao. I packed the package sa mismong service outlet nila and it is a big box. When my brother received the package in Davao the next week he told me may isang bag at isang car collection ko na wala sa box. I immediately contacted the service outlet ng 2go na pinagpadalhan ko. Ang sabi sa akin sa mismong 2go magfile ng complaint kasi doon sa mismong port na yun pwedeng nangyari ang nakawan. I did emailed my compaint and they answered back immediately. What disappointed me most is that after series of exchanging emails with them they will just send me a claim form. So tipong wala silang ginawang investigation sa incident. Duh! In short, mga magnanakaw ang mga tauhan nila!
Chinese pala mayari nito. This company should be banned from the Philippines.
Nice boat – Dreadful Service!
This company repeats the same mistakes. They cannot train their staff to give consistent advice or even reasonable customer service. Officious impolite security, desk staff and boat staff yet again ruined the trip. Having paid nearly 30k for a state room and to travel with 2 pick-ups (having been told a much lower price on the phone when we booked)we would have expected not to be treated like cattle, but the staff couldn’t even show us to the correct beds without having to be guided by other passengers. Never travelling with vehicles on this company again…I’d rather swim home.
Same here. 2 try ng i-dedeliver ang passport ko, ngttxt na and2 na dw cla sa street nmin pero d dw mahanap. Khit tnitxt o tntwagan ko d sumasagot o ngrreply. Tna-tracked ko tpos yung status “unsuccessful delivery because of bad address/ no reply. Mga manloloko at sinungaling. Pwd bang i-pick up nlang sa knila?
Oh my god! Courier na hindi mahanap ang address ng padadalhan.
Minsan may ganyan talaga. Gusto ko nga sabihan ng
“Kung may bibig at dila ka, try mo kaya magtanong sa mga tao sa paligid? At pwede pati utak paganahin?”
Ine-expect yata nila, may mga karatula sa bawat bahay at nakalagay ang address.
Di malaman kung tamad o bobo… o both!
Right now, April 18, I’m waiting for a delivery.
Sabi sa website nila, kahapon pa nasa Cavite na ang package.
Pero 24 hours na and it’s been 4 days mula nang ipadala mula sa Visayas.
“In Transit” pa daw. Sana lang hindi matulad sa iba.
I read a comment on their FB page, may nagtatanong ng shipment status na dapat March 6 ang dating but it was already March 12. Ang malupit nito, ang reply ng 2GO, stating that the shipment will be delivered “today” is dated March 17!!! Almost two weeks of waiting!
Seriously, how would they feel kung sila ang nasa posisyon ng nagpadala? :'(
Hay, bahala sila. Walang nags-survive na kompanya kapag pangit ang serbisyo!
F*CK! Tangina 2GO hindi daw maideliver ung product na inorder ko last week and the main reason is bad address daw?. Kagagaling ko lang sa sh*tty website niyo and out of delivery na parcel ko for the past 4 days and BAD ADDRESS pa rin ang nakainidicate kaya hindi ma-process ang delivery ko. OMFG! para kakadeliver niyo lng sakin last month, then How can you f*cking say that the main reason that my parcel can’t be delivered is because of my bad address? You sh*tty courier company! Tinolerate ko na nga ung half-ass delivery niyo sakin last month. DOOR TO DOOR DELIVERY? eh hanggang kanto nga lng ung delivery niyo ako pa ung pumunta para i-fetch ung parcel ko sa inyo!
Sabay pa kami nag-order ng sister ko last week, pero nauna na niyang natanggap ung parcel niya. Yesterday, my sister wasn’t home when the parcel was delivered straight to our home, so I was the one who intercepted the parcel and at first glance alam ko nang half ass na naman tong courier na to. Walang security concerns ung delivery guy na yun.
I’m still here waiting for my parcel to miraculously appear in front of my doorstep. If I were 2GO I will consider in re-hiring decent and fully pledged employees and staff rather than those sh*tty and half-ass ones that they currently have in their company. Before making an advertisement, please be f*cking sure to improve your douche customer support, sh*tty and filthy staff and employees and your almost useless website. I’m quite disappointed at Lazada in the fact that they are affiliated with this company. It’s such a huge disgrace to Lazada.
Baka 2017 na hindi ko pa rin mareceive ung parcel ko!
eti text ka na edideliver yong item today,yet hindi pala today,tapos pag di ka nadatnan sa bahay sila pa yong galit.tapos ang magddeliver sumasakay ng bus nagtatricycle.
Very Bad and disappointing experience! They have this tracking number wherein you can trace your expected delivery. I even called their CS hotline on the same day I am seing my package will be delivered the same day since I recide only in MAKATI. it took me days and days to follow up and waiting where was my expected delivery. All their CS even assured that they will deliver it even after their delivery hour-4pm up to 7PM. So I waited for nothing. I am calling using my mobile phone calling thier NON-TOLL FREE hotline and I had almost 600PHP on my bill.
I guess they small packages are IGNORED specially if it comes from the BANK. I learned from one of the CS i spoked with, that after their 2 unsuccessful delivery, they will just return the document to the bank.
I’m very disappointed of it. I’m waiting how many days for my parcel that I ordered but 2go said its bad address. It is true that the employees in the 2go are lazy they do not do there job properly. So malas ka kung sa kanila napunta parcel mo…